Refund policy
RETURNSAt this time due to the nature of the products being available for sale, all items are FINAL SALE. We will not accept any returns or exchanges. Due to the customized nature of this project, no return or replacement service can be provided for the time being. Please kindly understand before placing the order.FAULTY OR DAMAGED ITEMSIf an item is considered damaged or faulty, to be eligible for an exchange you will need to contact us within 48 hours of delivery with as much information and imagery as possible. Please email sferaverses@gmail.com and be sure to include your name, order number and address for reference.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sferaverses@gmail.com. Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable itemsCertain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.RefundsDue to the customized nature of this project, no return or replacement service can be provided for the time being. Please kindly understand before placing the order. 